Description
Certification Name: Certified Travel Tech Consultant (Tourism Platforms)
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CTTC/V1
Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: The Certified Travel Tech Consultant (Tourism Platforms) course is designed to equip learners with technical, operational, and analytical skills required to manage, implement, and optimize modern tourism platforms. The program focuses on understanding global travel technologies, including online booking engines, property management systems (PMS), channel managers, and customer relationship management (CRM) tools.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Travel Technology and Resort & Spa Reception: Overview of the Tourism and Hospitality Industry, Role and Responsibilities of Travel Tech Consultants and Resort Receptionists, Introduction to Tourism Platforms and Front Desk Systems, Professional Etiquette and Grooming Standards, Importance of Customer Service in Tourism and Wellness, Overview of Resort & Spa Structures and Departments
Module 2: Communication Skills and Guest Relations: Effective Verbal and Non-Verbal Communication, Handling Guest and Client Inquiries, Managing Difficult Guests and Customer Complaints, Cross-Cultural Communication in Tourism and Hospitality, Telephone, Email, and Online Messaging Etiquette, Maintaining Professionalism Under Pressure
Module 3: Front Office and Tourism Platform Operations: Check-In and Check-Out Procedures, Reservation and Booking Management Systems, Room Assignment, Key Handling, and Ticketing, Billing, Invoicing, and Payment Procedures, Coordination with Housekeeping, Tours, and Other Departments, Daily Reporting and Record-Keeping
Module 4: Spa, Wellness, and Tour Services: Overview of Spa Treatments, Wellness Programs, and Tourism Packages, Spa Etiquette and Guest Interaction, Booking and Scheduling Appointments or Tours, Handling Special Requests and VIP Guests, Knowledge of Wellness and Travel Programs, Safety, Hygiene, and Security Standards
Module 5: Administrative, Technical, and Platform Skills: Use of Property Management Software (PMS) and Tourism Platforms, Handling Guest and Customer Data Privacy, Inventory, Supplies, and Resource Management, Managing Complaints and Feedback Documentation, Preparing Reports and Statistical Analysis, Time Management and Multitasking Techniques
Module 6: Sales, Marketing, and Professional Development: Upselling Resort, Spa, and Tour Services, Promoting Loyalty Programs and Memberships, Social Media and Online Presence Management, Networking and Relationship Building in Tourism and Hospitality, Career Advancement Opportunities in Travel Tech and Wellness, Continuous Learning and Skill Enhancement
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
