Description
Certification Name: Certified Receptionist
Global Occupational Skill Standard – GOSS ID: GOSS/AC/CR/V1
Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: The Certified Receptionist course is designed to develop professional front-office and administrative skills necessary for handling day-to-day responsibilities of a receptionist with confidence and competence. This course equips learners with essential skills in communication, interpersonal etiquette, visitor management, call handling, record keeping, and customer service, making them job-ready for hospitality, corporate, healthcare, education, and service sector roles.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, You will be redirected to payment gateway, pay fee by any available options like Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Front Office and Reception: Role and Responsibilities of a Receptionist, Importance of First Impressions, Front Office Equipment and Setup, Grooming and Professional Etiquette, Workplace Safety and Confidentiality, Types of Organizations and Reception Needs.
Module 2: Communication and Interpersonal Skills: Verbal and Non-Verbal Communication, Telephone Etiquette and Call Handling, Listening and Clarification Techniques, Handling Visitor Inquiries Professionally, Managing Multilingual Interactions, Email and Written Communication.
Module 3: Administrative and Office Management: Appointment Scheduling and Calendar Management, Filing and Record Keeping Systems, Handling Incoming and Outgoing Mails, Courier and Document Management, Inventory and Office Supply Control, Coordination with Other Departments.
Module 4: Customer Service Excellence: Understanding Customer Expectations, Greeting and Assisting Clients, Handling Complaints and Difficult Situations, Building Positive Client Relationships, Conflict Resolution Techniques, Feedback and Service Improvement.
Module 5: Technology and Office Tools: Basic Computer Skills (MS Word, Excel, Outlook), Using Office Management Software, Digital Filing Systems, Managing Office Equipment (Printer, Scanner, EPABX), Online Scheduling Tools, Introduction to CRM Systems.
Module 6: Professional Development and Workplace Conduct: Time Management and Prioritization, Teamwork and Collaboration, Stress and Workload Management, Ethics and Integrity at the Workplace, Career Growth and Self-Improvement, Mock Role Plays and Case Studies.
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
