Description
Certification Name: Certified Hospitality Technology & Innovation Manager
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHTIM/V1
Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: This course is designed to equip hospitality professionals with the knowledge and skills to implement, manage, and innovate technology solutions within hotels, resorts, and other hospitality establishments. Participants will learn about emerging technologies, digital transformation, property management systems, guest experience platforms, data analytics, automation, and innovation strategies.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Hospitality Technology & Innovation: Overview of technology in hospitality, Roles and responsibilities of a technology and innovation manager, Trends and innovations in hotel and tourism technology, Importance of digital transformation, Challenges and opportunities in implementing technology, Understanding guest expectations and operational impact
Module 2: Property Management Systems & Operational Software: Overview of PMS, POS, CRS, and other operational software, Integration of systems for seamless operations, Data management and reporting, Automation of routine tasks, Enhancing staff efficiency through technology, Monitoring system performance and upgrades
Module 3: Guest Experience & Digital Engagement Tools: Digital tools for enhancing guest experience, Mobile apps and self-service platforms, Online booking and check-in/check-out solutions, Personalization through data analytics, Social media and guest engagement platforms, Measuring guest satisfaction via digital channels
Module 4: Innovation in Food & Beverage & Hospitality Services: Smart kitchen and bar technologies, Digital menu systems and ordering platforms, Automation in housekeeping and maintenance, Contactless service innovations, Sustainable and energy-efficient technologies, Monitoring and improving service quality through innovation
Module 5: Data Analytics, Cybersecurity & AI Applications: Hospitality data analytics and business intelligence, Predictive analytics for operational and revenue optimization, Artificial intelligence and machine learning applications, Cybersecurity and data protection measures, Performance dashboards and reporting, Leveraging technology for strategic decision-making
Module 6: Leadership, Strategy & Future Trends in Hospitality Technology: Leading technology teams and change management, Strategic planning for technology adoption, Budgeting and ROI assessment for tech investments, Fostering a culture of innovation, Evaluating emerging trends such as IoT, AR/VR, and robotics, Continuous improvement and staying ahead in hospitality technology
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
