Description
Certification Name: Certified Hospitality Quality Control Officer
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHQCO/V1
Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: The Certified Hospitality Quality Control Officer course is designed to train professionals in maintaining and improving quality standards in the hospitality industry, including hotels, resorts, restaurants, and related service sectors. The course equips participants with skills to assess operational processes, implement quality management systems, monitor service standards, and ensure compliance with health, safety, and regulatory guidelines.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Hospitality Quality Control: Overview of Quality Control in Hospitality, Role of a Quality Control Officer, Key Terminology and Concepts, Importance of Quality Standards in Hotels and Restaurants, Types of Quality in Hospitality Services, Challenges in Implementing Quality Control
Module 2: Quality Standards and Regulations: International and Local Hospitality Standards, ISO and HACCP Guidelines, Safety and Sanitation Requirements, Food and Beverage Quality Standards, Guest Service Quality Benchmarks, Regulatory Compliance in Hospitality
Module 3: Inspection and Audit Techniques: Conducting Operational Audits, Room and Facility Inspections, Kitchen and Food Service Audits, Service Quality Monitoring, Documentation and Reporting of Findings, Corrective Action Plans and Follow-Ups
Module 4: Performance Measurement and Monitoring: Key Performance Indicators (KPIs) for Hospitality Quality, Guest Satisfaction Measurement, Employee Performance Evaluation, Quality Metrics and Scorecards, Continuous Monitoring Systems, Benchmarking Against Industry Standards
Module 5: Process Improvement and Risk Management: Identifying Areas for Improvement, Root Cause Analysis, Implementing Quality Improvement Initiatives, Risk Assessment and Mitigation, Lean and Six Sigma in Hospitality, Monitoring the Effectiveness of Improvements
Module 6: Professional Practice and Strategic Quality Management: Leadership in Quality Control Teams, Ethical and Legal Considerations, Strategic Planning for Quality Excellence, Training and Development for Staff, Stakeholder Communication and Reporting, Continuous Professional Development and Innovation in Quality Management
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
