Description
Certification Name: Certified Resort Management Professional
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRMP/V1
Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: The Certified Resort Management Professional course is designed to equip professionals with comprehensive knowledge and skills to manage resort operations efficiently and deliver exceptional guest experiences. The course covers all aspects of resort management, including front office, housekeeping, food and beverage, recreational services, guest relations, facility management, and revenue optimization.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Resort Management: Overview of Resort Industry, Role of a Resort Management Professional, Key Terminology and Concepts, Importance of Resort Operations, Types of Resorts and Services, Challenges in Resort Management
Module 2: Front Office and Guest Services: Front Desk Operations and Check-In/Check-Out Procedures, Concierge and Guest Assistance Services, Managing VIP and Special Guests, Effective Communication and Service Etiquette, Handling Complaints and Conflict Resolution, Ensuring Exceptional Guest Experiences
Module 3: Housekeeping and Facility Operations: Housekeeping Standards and Procedures, Maintenance of Guest Rooms and Facilities, Inventory and Resource Management, Coordination with Other Departments, Health, Safety, and Hygiene Compliance, Quality Control Inspections
Module 4: Food & Beverage and Event Management: Luxury Restaurant and Bar Operations, Menu Planning and Culinary Presentation, Event and Banquet Management, Service Standards and Guest Engagement, Hygiene and Food Safety Compliance, Cost Control and Revenue Management
Module 5: Marketing, Revenue, and Sales: Resort Marketing Strategies, Digital Marketing and Online Promotion, Customer Relationship Management, Pricing and Revenue Optimization, Loyalty Programs and Guest Retention, Market Analysis and Competitor Benchmarking
Module 6: Professional Practice and Strategic Leadership: Leadership and Team Management in Resorts, Ethical and Professional Standards, Strategic Planning for Resort Operations, Innovation and Continuous Improvement, Stakeholder Communication and Reporting, Career Development and Professional Growth
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
