Description
Certification Name: Certified Hotel Administrator
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHA/V1
Eligibility: Graduation or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: The Certified Hotel Administrator course is designed to develop professionals capable of managing and overseeing all aspects of hotel operations. The course covers front office management, housekeeping, food and beverage services, finance, marketing, human resources, and strategic planning. Participants learn to ensure operational efficiency, maintain high service standards, manage staff effectively, and enhance guest satisfaction.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Hotel Administration: Overview of Hotel Industry, Role of a Hotel Administrator, Key Terminology and Concepts, Importance of Administration in Hotel Operations, Types of Hotel Properties, Challenges in Hotel Management
Module 2: Front Office and Guest Services Management: Front Desk Operations and Check-In/Check-Out Procedures, Concierge and Guest Assistance Services, Handling VIP and Special Guests, Complaint Management and Conflict Resolution, Maintaining Service Standards, Ensuring Exceptional Guest Experiences
Module 3: Housekeeping and Facility Management: Housekeeping Standards and Procedures, Room and Facility Inspections, Maintenance Coordination, Inventory and Resource Management, Health, Safety, and Hygiene Compliance, Quality Control and SOP Enforcement
Module 4: Food & Beverage and Event Management: Restaurant and Bar Operations, Menu Planning and Presentation, Event and Banquet Coordination, Service Standards and Guest Engagement, Hygiene and Food Safety Compliance, Cost Control and Revenue Management
Module 5: Financial and Operational Administration: Budgeting and Financial Planning, Revenue Management and Pricing Strategies, Operational Monitoring and Reporting, Internal Controls and Compliance, Performance Metrics and KPIs, Use of Technology in Hotel Administration
Module 6: Professional Practice and Strategic Leadership: Leadership and Team Management, Ethical Practices and Professional Standards, Strategic Planning for Hotel Operations, Innovation and Continuous Improvement, Stakeholder Communication and Collaboration, Career Development and Professional Growth
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
