Description
Certification Name: Certified Hospitality Business Analyst
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CHBA/V1
Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: This course is designed to equip hospitality professionals with the skills and knowledge to analyze business operations, interpret key performance metrics, and provide strategic insights for decision-making. Participants will learn financial analysis, market research, operational assessment, forecasting, and reporting techniques tailored to hotels, resorts, and other hospitality businesses.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Hospitality Business Analysis: Overview of business analysis in hospitality, Role and responsibilities of a hospitality business analyst, Key concepts and frameworks in hospitality operations, Understanding stakeholders and business requirements, Importance of data-driven decision making, Challenges and trends in hospitality business analysis
Module 2: Business Process Modeling & Documentation: Mapping hospitality business processes, Process improvement techniques, Workflow documentation and standard operating procedures, Identifying bottlenecks and inefficiencies, Use of process modeling tools, Aligning processes with strategic objectives
Module 3: Data Collection, Management & Analytics: Sources of data in hotels and tourism, Data collection methods and tools, Data cleaning and validation techniques, Database management and reporting, Statistical analysis for hospitality, Ensuring data quality and integrity
Module 4: Financial & Performance Analysis: Key financial metrics in hospitality (RevPAR, ADR, GOP), Budgeting and cost control analysis, Profitability and performance benchmarking, Revenue and expense trend analysis, Forecasting and scenario planning, Performance dashboards and KPI reporting
Module 5: Technology & Digital Transformation in Hospitality: Role of technology in business analysis, Hospitality software and management systems, Integration of PMS, POS, CRM and other platforms, Digital transformation strategies, Data visualization and reporting tools, Leveraging technology for operational efficiency
Module 6: Strategic Planning & Decision Support: Strategic business planning in hospitality, Decision support systems and tools, Stakeholder communication and reporting, Risk analysis and mitigation strategies, Identifying growth and innovation opportunities, Continuous improvement and business intelligence in hospitality operations
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
