Description
Certification Name: Certified Rooms Division Supervisor
Global Occupational Skill Standard – GOSS ID: GOSS/HT/CRDS/V1
Eligibility: 10+2 (higher Secondary) or Equivalent or minimum 2 years of relevant experience (experience-based learners can directly enroll and certify).
Objective: The Certified Rooms Division Supervisor course aims to equip participants with comprehensive knowledge and practical skills required to manage the rooms division of a hotel efficiently. This includes understanding front office operations, housekeeping management, guest services, inventory control, budgeting, quality standards, and team leadership.
Certification: Within 5 days after Completion of Online Assessment.
Get ready to join the Journey to become a GSDCI Certified Professional – International Certification and Assessment Body.
Steps to become a GSDCI Certified Professional:
Step 1: Select your certification you want to pursue.
Step 2: Click on get certified tab, new pop up window will open.
Step 3: Click on pay certification fee, you will be redirected to billing details page.
Step 4: Fill your details and click on pay certification fee, you will be redirected to payment gateway, pay fee by any available options like Card (Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 5: You will get Login Credentials of Online E-Books and Online assessment link on your email id, within 48 hrs of payment.
Step 6: After completion of online assessment, you can download your Certificate Immediately.
Assessment Modules:
Module 1: Introduction to Rooms Division Management: Overview of Rooms Division, Roles and Responsibilities of a Rooms Division Supervisor, Organizational Structure of Front Office and Housekeeping, Key Departments in Rooms Division, Importance of Guest Satisfaction, Trends in Hotel Operations
Module 2: Front Office Operations: Front Desk Management, Reservation Procedures and Systems, Check-in and Check-out Processes, Handling Guest Complaints, Concierge Services and Guest Assistance, Night Audit Procedures
Module 3: Housekeeping Management: Housekeeping Organization and Staffing, Cleaning Procedures and Standards, Inventory and Linen Management, Room Inspections and Quality Control, Safety and Hygiene Protocols, Coordination with Other Departments
Module 4: Revenue and Budget Management: Room Revenue Management, Forecasting and Budgeting, Occupancy and Revenue Analysis, Cost Control in Rooms Division, Yield Management Techniques, Reporting and Performance Evaluation
Module 5: Human Resource and Staff Management: Staff Recruitment and Selection, Training and Development, Scheduling and Rostering, Motivating and Leading Teams, Performance Appraisal and Feedback, Conflict Resolution and Employee Relations
Module 6: Guest Service Excellence and Technology: Guest Experience Management, Service Recovery Techniques, Managing VIP Guests and Special Requests, Technology in Rooms Division (PMS, POS), Online Reputation and Social Media Management, Sustainability and Eco-Friendly Practices
GSDCI Online Assessment Detail:
- Duration- 60 minutes.
- Number of Questions- 30.
- Number of Questions from each module: 5.
- Language: English.
- Exam Type: Multiple Choice Questions.
- Maximum Marks- 100, Passing Marks- 50%.
- There is no negative marking in any module.
| Marking System: | |||
| S.No. | No. of Questions | Marks Each Question | Total Marks |
| 1 | 10 | 5 | 50 |
| 2 | 5 | 4 | 20 |
| 3 | 5 | 3 | 15 |
| 4 | 5 | 2 | 10 |
| 5 | 5 | 1 | 5 |
| 30 | 100 | ||
| How Students will be Graded: | |||
| S.No. | Marks | Grade | |
| 1 | 91-100 | O (Outstanding) | |
| 2 | 81-90 | A+ (Excellent) | |
| 3 | 71-80 | A (Very Good) | |
| 4 | 61-70 | B (Good) | |
| 5 | 50-60 | P (Pass) | |
| 6 | 0-49 | F (Fail) | |
Benefits of Certification:
🌍 1. Global Recognition & Credibility – Stand out worldwide with a certification that opens doors across borders. Trusted by employers, respected by institutions, and recognized in over 100 countries.
📜 2. Quality Assurance through ISO Certification – Certified to global ISO standards, our programs deliver excellence, consistency, and a benchmarked learning experience that speaks for itself.
💼 3. Career Advancement & Employability – Enhances your resume and increases chances of promotions or job offers.
🤝 4. Non-Profit Trust Factor – Certifications from non-profit organizations are mission-driven rather than profit-driven.
📚 5. Access to Verified Learning & Resources – Often includes e-books, mock tests, and online support without hidden costs.
🔍 6. Transparency & Online Verification – Certifications come with a unique Enrolment ID for easy online verification by employers and institutions.
⏳ 7. Lifetime or Long-Term Validity – Certifications usually have lifetime validity or long-term recognition, reducing the need for frequent renewals.
